As senior vice president, John is responsible for international operations and newly acquired branches. He works with his branch presidents to help them achieve Associa’s core objectives and performance commitments, including business planning and innovation.
John came to Associa from Hilton Worldwide, where he served as the senior director of strategic development within Hilton’s reservations and customer care group. In this capacity, John planned and executed key strategic initiatives for Hilton’s global contact center with operations in Cairo, Mexico City, Sofia, Shanghai and Tokyo. His expertise is in customer service functions, remote workforces and remote training development. Prior to Hilton, John was a part of the customer service leadership team for Walt Disney.
John graduated from Florida International University with a Bachelor of Science in hospitality management and earned his Master of Business Administration from the University of Phoenix.
He was born in New York, New York and spent his childhood in both NYC and South Florida.
John lives with his wife, Susie, in Carrollton and has two daughters, Christina and Lisa. He enjoys spending his off-time with his family, traveling and is a big sports fan (primarily football and baseball).
Favourite Quote: “Try not to become a man of success, but rather try to become a man of value.” - Albert Einstein
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